1. Introduction
This Refund and Grievance Redressal Policy is published in accordance with the Information Technology Act, 2000 and its applicable rules, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. This is a system-generated document and does not need any physical or digital signature.
SEVEN PEAKS GLOBAL FINTECH PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) operates https://sevenpeaksglobal.com/ (“Platform”), providing technology-enabled Pay-In and Pay-Out solutions for businesses. We are committed to maintaining transparency and ensuring that all user concerns are addressed quickly and fairly.
By using our Platform, you acknowledge and agree to the terms described in this policy.
2. Refund Policy
2.1 General Conditions
Payments made through our Platform are normally non-refundable. However, a refund may be initiated under the following circumstances:
Duplicate Charges: If your account is charged more than once for the same transaction due to a system error, the extra amount will be refunded after verification.
Failed Transactions: If your payment is deducted but the transaction does not succeed, the debited amount will be refunded in full.
2.2 How to Request a Refund
In case you wish to request a refund:
Submit a written request with the transaction ID and payment receipt.
Send it to: sevenpeaksglobalfintechpvtltd@gmail.com
Verification Process: Our team will manually check your claim.
Processing Time: Valid refunds will be issued within 21 calendar days.
Your bank may take 3–21 days to reflect the credited amount, depending on its internal processes.
3. Chargebacks & Disputes
A chargeback may occur when a user disputes a payment with their bank for reasons such as:
Product/service not delivered as expected
Unauthorized or fraudulent transactions
Technical errors during processing
Process for Users:
Notify your bank immediately.
Inform our support team with all required details.
We will assist in the resolution process; however, the final decision rests with the acquiring bank or payment provider.
4. Grievance Redressal Mechanism
4.1 Purpose
Our grievance system ensures that user complaints are handled transparently, professionally, and within reasonable timelines.
4.2 How to File a Grievance
You may lodge a complaint regarding our services by contacting us at:
sevenpeaksglobalfintechpvtltd@gmail.com
Please include all necessary documentation to help us review your concern faster.
4.3 Resolution Timeline
Acknowledgment: Within 2 business days
Investigation: The team will examine transaction logs, system reports, and partner inputs
Final Resolution: Within 15 business days, after which the user will be informed of the outcome
5. Failed Transactions
A “Failed Transaction” refers to any payment that does not complete due to reasons not caused by the user, such as connectivity issues or processing interruptions.
Automatic Reversal: In such cases, the deduction is usually reversed automatically within 7–21 business days, as per banking partner policies.
If the amount is not reversed within this window, users may contact us at sevenpeaksglobalfintechpvtltd@gmail.com for assistance.
6. User Responsibilities
To ensure timely resolution, users must:
Provide accurate information while filing complaints
Respond promptly to any request for additional details or documents
7. No Charges for Filing Grievances
Users will not be charged for lodging or resolving complaints through our grievance redressal system.
8. Changes to This Policy
We may revise this policy periodically to reflect updates in processes or regulations. Changes will be communicated on our Platform, and continued use will be considered acceptance of the updated policy.
9. Contact Information
For refunds, disputes, or grievance-related questions, please contact us: